We value and respect your busy schedules and we make every best effort to see your child at his or her appointment time. Your cooperation in arriving on time will be greatly appreciated. For your convenience, we provide you with all the necessary paperwork to complete before the appointment. If you can’t accompany your child/children to the office, please make sure your caregiver has the necessary paperwork and signed authorizations ahead of time. If your child can not keep his or her appointment, we require notification 48 hours prior to the appointment. A charge may be imposed for cancelled appointments without sufficient notice.
Since we care for children, it is not possible to give everyone appointments in the late afternoon. We like to reserve these times for older children. Children under the age of five are in a better frame of mind and have a more positive experience in the morning. The best time for appointments is not after school when your child is tired of sitting and needs to be physically active. Younger children need rest at this time of the day. We prefer to see children requiring long appointment procedures in the morning. In this way, we can be fair to our many patients who require shorter procedures by offering them more available times in the afternoons when the school day is over. A Parent or Legal Guardian must be present with all minors, under 18 years of age, for all appointments. If a parent/ legal guardian is not available to accompany their child, prior authorization is required.
We will attempt to contact you either by phone, text or email prior to your scheduled appointment. This is to confirm with you the day and time reserved for your child.
Please arrive at least 10 minutes prior to your appointment time to fill out any necessary paperwork and update your child’s medical history. If you arrive more than 15 minutes late to your appointment, you may be asked to reschedule. Contingent upon the day’s schedule you may be able to be worked in. If you agree to do so you must wait until an appointment time is available or another patient cancels. We thank you in advance for your understanding and cooperation.
Operative and Routine Treatment Appointment Policy
Valuable time has been reserved for your child’s restorative or hygiene dental appointment. A missed appointment results in lost time, which could be offered to another patient in need of treatment if the proper cancellation notice is given. We make every effort to stay on schedule so we respectfully ask patients to be prompt and keep their appointments. Our standard appointment policy is as follows:
• If you must cancel your child’s appointment, please call our office at least 24 hours in advance. A 24 hour notice is required to cancel or change an appointment. A $100.00 fee may be charged to your account if the appointment is missed, cancelled or rescheduled without 24 hour notice.
• Broken or Missed Appointments: If two (2) broken/missed appointments occur or two (2) cancellations without 24-hour notice, Open Bright Pediatric Dentistry reserves the right to not schedule subsequent appointments (exceptions to this policy can be determined only on an individual basis and according to circumstances).
We understand that occasionally, children’s illness or other unexpected emergencies make it necessary to cancel an appointment with less than 24 hour notice. Please contact our office immediately and we will do our best to accommodate your situation.
We assure you that following all of the above policies will allow us to serve you and your child better.